What Info To Have On A Cleaning Business Card

How heady, y'all just booked a new cleaning client! And so how do yous welcome your new customer? With a New Client Welcome Kit that is. Now is the time to start setting the stage for the client experience with a new client welcome kit for a positive relationship!

Don't leave your new client hanging until you show up for their get-go cleaning. Impress them with a welcome kit that provides information that includes

A Welcome Letter
Client Data Grade. And so they tin can tell you more about them.
Cleaning Checklist. What they tin can expect from you.
Customer Polices. What yous wait from them.
Promotional materials. So they can tell their friends most you.

Having a welcome will create a positive first impression with your new cleaning client. In the new customer welcome kit, yous volition set expectations and let the client know what to expect in your human relationship and the cleaning service you lot provide.

Need Help with Quotes and Pricing? Read my super helpful articles to help y'all through it!

How to Requite a House Cleaning Quote
How to Price Your Cleaning Services

How to create a new client welcome kit for your cleaning business.

I take put together a list of what y'all should include in your new client welcome kit.

What to Include in Your New Client Welcome Kit:

i. A Welcome Letter

A Welcome letter introduces you and your business. Information technology also lets your new client know how excited you are that they accept hired you to clean their home. Make sure your welcome letter of the alphabet is warm and inviting.

In your letter, introduce your self and your business to your new client. Adjacent, tell them how you will provide splendid customer service. And then, end the alphabetic character with what they can find in the new client welcome kit. If there is any paperwork that needs to be returned to you in your new parcel, tell the customer when and how to send it back to you.

2. Client Data Form

The purpose of the client data grade is to collect the pertinent information for you to provide the best cleaning service for your client.

What to include on your Customer Data Form:

Information about the customer

Start the course with a department where the customer can provide contact information. Contact data includes firm phone, cell phones and email. This way y'all will have multiple ways to get a concur of the client when needed. Include an area for the client to tell y'all how they want to exist contacted in the event the cleaning needs to be rescheduled or in the case of emergency.

Next, include a section where you collect bones information about the house. Ask questions such every bit how many bedrooms are in the dwelling house, how many bathrooms, and what kind of flooring is through out the abode. Having data about the firm will give you a better idea of what cleaning supplies you will demand to bring into the home.

The next section of the form should include any of import data about the clean, that is specific to their house. For example: How does the client desire you to enter the domicile? Does the client take whatever no touch items in the house? Any pets, what are their names, and where will they be?

Include a question on where central garbage can is located. You lot will exist collecting trash in the firm and will need to know where to put information technology. Is it in the garage or on the side of the business firm?

Ask the client what to practice if a door is airtight in the home. Sometimes this indicates a do non enter. Inquire if it is ok for the cleaners to enter bedrooms or bathrooms with closed doors and make clean. Quondam clients will accept out of boondocks guests you lot are not expecting. If a door is shut for privacy you will need to know what is expected.

iii. Customer Policies

The purpose of the Customer Policy certificate is to prepare boundaries for the homeowner/client. This certificate should eliminate surprises or questions in the future. For example, if a hurricane comes through your expanse, your customer should know a head of time what to expect from you and your cleaners.

Having the Customer Policy document will help to create a long and happy human relationship betwixt you and the customer.

Items to include in your client polices.

Counterfoil polices, how to cancel an appointment and whatsoever fee's that may be charged.
Lock out policies. What will happen if cleaners are not able to get into a home, and how you will treat that. Volition in that location exist a fee charged after and so many lock outs, etc?
Damage and Breakage policies. Accidents happen, your new client knows that, tell them how situations similar these will be addressed. My customer policy also had the following 'We asking that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or non cleaned by our team'. Tell them how long they take to report any incidents.
Inclement weather policies. Depending on where you live, you may experience inclement conditions from time to time. In Florida our inclement weather included Hurricanes and Tropical Storms. Those of you living upwards north, have to worry nigh snow and water ice. Provide information on what will happen if your cleaners can not bulldoze to services a home. Let the client know how you will contact them to reschedule.
Hours and Holidays. Include here, hours of operations. When can a customer call you lot and get an answer. Do y'all have an after-hours number? Does your company detect any holidays and what are those holidays?
Whatever other information specific to your business organization.

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4. Cleaning Checklist

The purpose of the Cleaning Checklist is to

Include a comprehensive list of what is included with each cleaning, on the cleaning checklist. This volition allow the client know what they can expect with each of their cleaning visits. Questions may arise or clients may want to add together an additional particular to their cleaning service, y'all can refer to this certificate to justify any responses or cost increases.

An important note to make, if you include a cleaning bank check list, make sure you and your cleaners are post-obit it to a T. When you lot say you are going to clean the top of the refrigerator, you better clean the top of the refrigerator.

Clients will look for these items and will observe when they are not done. When y'all don't follow your cheque listing, it will create distrust with the client. The client volition be less probable to continue with service and volition certainly not tell their family and friends about your business organisation.

The cleaning checklist will as well help protect you from those clients who similar to go out notes request for you lot to make clean out the fridge. And you know they are out there! When a requested item is not included in your regular service, you will want to be compensated for it. The moment this state of affairs comes up refer to this document to justify the boosted charge.

5. Promotional Materials

The purpose of including promotional materials is to let your clients share your business with their friends and family.

Items to include in your welcome kit include business organization cards, pamphlets, fliers or other promotional items. Business cards serve two purposes 1^st: so clients take your contact information and 2^nd: so that the client tin laissez passer it along to their friends, family unit and neighbors! Referrals do not cost you lot any money and the have the highest conversion rate to booking!

One time your new client sees how awesome you and your business are, you will want them to pass your information on to everyone they know! Brand it easy for your client to tell people virtually your concern. Provide 5 business concern cards and a handful of any pamphlets or fliers your business has.

Next provide a description of your referral program: Providing promotional materials volition not be very helpful if you exercise not entice the client to promote your business name. Come upwardly with a slap-up referral program your client can not resist.

You can provide a gratis cleaning after 3 a referred client has completed three scheduled cleanings. You can offer discounts to neighbors if they schedule on the same mean solar day and rotation. We provided a 10% discount to both neighbors if they scheduled on the same rotational mean solar day. We saved LOTS of money in bulldoze time by cleaning two houses on the same street.

When to Apply your New Client Welcome Kit?

The new client welcome kit should exist sent out the minute subsequently y'all take booked your new client. Yous tin can ship it in email or you can transport it via snail mail service, or paw information technology to them if y'all are face to face. Either way it is of import to get this package out to your new client ASAP.

I HIGHLY recommend sending the new client welcome kit in 2 forms. One in paper grade and second in electronic form, such every bit email. This way if the customer looses one he/she has a backup copy and tin can save or store it whichever way works best for them.

Presenting Your New Client Welcome Kit

This is an important step, how you present your new client welcome kit volition farther speak about your make. We are in the business organisation of cleaning houses. Therefore, whatsoever cloth you lot requite a client should be neat and tidy. Don't but hand your new client a stack of papers. Intendance should go into putting it together.

Sign up for my Gratis Resource Library and get access to samples of the Welcome Letter, Client Data Grade and Client Procedures I used in my company

All our new customer welcome kit's were hand delivered or mailed in a dark-green pocket folder, the kind the kids use for school. The green matched our brands colors, and the pockets provided for amend organization. We attached our business concern carte du jour to the front of the folder to identify where the folder came from.

Each certificate was placed in each side of the pockets. The welcome letter and documents they needed to fill out were in one side of the binder and promotional items on the other.

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In that location yous have information technology. How to create a New Client Welcome Kit for your Cleaning Business.

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